Need help?
Frequently Asked Questions
Ordering
Rugs and runners are handwoven to order and take an estimated 8+ weeks. Vessels and botanicals ship in 5–7 business days.
In many cases, yes. Rush orders are available at an additional cost. Reach out with your timeline and we'll let you know what's possible.
Because every piece is made just for you, orders can't be canceled once placed. If you need to make a change, reach out within 24 hours and we'll do everything we can. After that, changes may not be possible once your piece is underway.
Yes. You can choose to buy now and pay over time at checkout.
Custom pieces
Yes. We weave custom sizes up to 8.5 feet wide, the widest our loom allows right now. Reach out with your measurements and we'll take it from there.
Yes. The colors you see on the site are digital mockups, so the finished piece will vary slightly. If you'd like different colors altogether, just ask. We love creating something that's truly yours.
We work mostly through photos, sending you real images of the yarns so you can see the colors and texture. If you'd like samples in hand, we're happy to mail them for a small cost.
Yes. Reach out and let's talk about your project.
Shipping & returns
We currently ship within the United States only.
All sales are final, and we don't offer refunds, returns or exchanges. If you have any questions before you buy, we'd love to help.
Care
Vacuum regularly with a brushless attachment and blot spills promptly with a damp cloth and mild soap. If a loose yarn rises above the surface, never pull it or cut down into the rug; lift it lightly and trim it level with the surface. Like every handwoven piece, it will gently shift and soften over time, and that's part of its character.
Working with us
We're online only, with no showroom. We're always happy to send extra photos or answer any questions to help you choose with confidence.
Email info@soshexy.com, or call or text 470-455-7072. You'll speak directly with us, Joseph and Tom.
